This document describes the terms on which The Orderly Life would be happy to help you.
Confidentiality and Privacy:
The Orderly Life is a professional service. We offer complete confidentiality and discretion, and we will never divulge any information that may be seen or discussed during our work without your consent. The handling of your personal information is governed by our privacy policy. You will be asked to complete a consent form regarding the use or not of before and after photos and consent to share the images anonymously on social media/website.
Cancellation:
We appreciate that both you and The Orderly Life may need to cancel or reschedule due to unforeseen circumstances. All rescheduled sessions must take place within 3 months of the original session date. There is no charge for rescheduling a session. If a cancellation is made within 48 hours of the booked session and no replacement session is booked, we may, at our discretion, charge 50% of the intended fee.
Best Advice:
We will help and support you to make decisions about your belongings and your home however it is important that your make the decisions yourself. Advice is given in good faith and it is always your decision to accept guidance on whether or not to keep particular possessions. The Orderly Life cannot therefore accept any responsibility for the consequences of such decisions. You are responsible for obtaining any financial, legal or other professional advice that you may need to support any decision you make. The Orderly Life cannot be held liable for any items or possessions that have been discarded.
Insurance:
Whilst we take great care to look after your possessions, we cannot be held liable for any losses or damage. It is your responsibility to ensure you have appropriate insurance which adequately compensates you for loss or damage. The Orderly Life holds Public Liability and Professional Indemnity insurance.
Removal of items:
Items to be removed from your premises, either for disposal or to other locations, must be done at your own discretion. Disposal will not take place without your authorisation. You accept responsibility for all items disposed of in the decluttering process. Once agreed items have left your home, it is not possible to get them back i.e. if you change your mind. We do not provide a valuation service or have the expertise to identify items of special value or rarity. We encourage recycling items where possible or donating to registered charities and are happy to help with such disposal (e.g. take items to charity shops or to the local tip) if we are able to do so i.e. small items. You are responsible for removing any larger items that cannot be easily carried in one’s hands. We can also provide information on local services and selling options if required.
Hours of work:
You will be invoiced for the time we spend in your property i.e. between the arrival and departure time. You will not be charged for travel time or for donating/disposing of items before or after the session. We will carry out a consultation prior to the session during which we will work with you to determine how many hours you may require. Whilst a booking will be made for a pre-agreed (estimated) time, it is understood that it is not always possible to anticipate exactly how long a job will take and some projects may require more hours than initially thought. Depending on the progress we make together it may be necessary to schedule extra hours to finish the project. If this is the case, we will always obtain your permission.
Limits of work:
We will work to the very best of our ability to help you achieve the organisation and presentation you desire. We can help you relocate items to more appropriate locations, including heavy items, however there will be limitations within our physical capability. We are happy to assemble small organisation items however we are not able to carry out any drilling, carpentry, heavyweight assembly. If you need suggestions for suppliers of such services just ask and we will help in any way we can.
Breaks and Refreshments:
We do not expect you to provide us with food or drink and take our own supplies with us. If a session covers lunchtime we will take a short lunch break but you will not be charged for this.
Travel:
All services paid for include travel costs however any journey that is over 15 miles in total will be charged (at our discretion) at 50p per mile.
Access:
Please ensure there is good access immediately outside and inside your home. You have a duty of care to ensure that your premises are safe to work in. You must disclose as soon as possible any circumstances that may put The Orderly Life at risk.
Referrals:
We are happy to make suggestions on the use of additional services such as cleaners, skip hire, electricians, handymen that may assist in our organising work. We cannot however accept responsibility for your relationship with such service providers and cannot be liable for the quality of their work.
Purchase and return of organisation products:
The Orderly Life can source organisation products for you, once we have received your approval. These will be charged to you at their retail price. If there is a product you do not like once we have installed it, we will be happy to organise it’s return and reimburse you however this decision has to be made on the day we are in your home and cannot be done once we have left or removed labels/assembled products. Returns will not be possible if the return window has exceeded (usually 28 days after purchase), purchases will therefore be made nearer to the session date.
Payment Terms:
The Orderly Life accepts payments by BACS using the bank details shown on the invoice or by cash. All charges shall be payable on invoice. We are not VAT registered at the present time. We require a £50 deposit upon booking.